Online Transaction Complaint is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our services for lodging wrong UPI transaction complaints and related financial dispute assistance.
1. Information We Collect
We may collect the following types of information when you use our platform:
Personal Information: Name, email address, phone number, and identity details required to verify complaints.
Transaction Details: UPI ID, bank account information (as necessary for complaint resolution), transaction reference numbers, and screenshots (if provided).
Technical Information: Device type, IP address, browser, and usage data for security and service improvement.
2. How We Use Your Information
We use the collected information to:
Register and process your UPI transaction complaints.
Communicate with banks, payment providers, or relevant authorities.
Provide updates and resolutions regarding your complaint.
Ensure fraud prevention, data security, and compliance with regulations.
Improve our services and customer experience.
3. Information Sharing
We do not sell or rent your personal data. Information may only be shared with:
Banks and Payment Service Providers to process complaints.
Regulatory and Legal Authorities when required by law.
Authorized Service Partners who help us deliver customer support securely.
4. Data Security
We use industry-standard encryption, secure servers, and strict access controls to protect your data. However, please note that no method of online transmission is 100% secure.
5. Data Retention
We retain your information only as long as necessary to resolve complaints, comply with legal obligations, and improve services.
6. Your Rights
You may:
Request access to the information we hold about you.
Ask for corrections to inaccurate or incomplete data.
Request deletion of your personal data (subject to legal requirements).
7. Cookies & Tracking
Our website may use cookies or tracking tools to enhance user experience and monitor service performance. You can disable cookies in your browser settings.
8. Third-Party Links
Our platform may contain links to third-party sites. We are not responsible for their privacy practices or content.
9. Updates to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted with the updated effective date.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us at:
📧 Email:- info@onlinetransactioncomplaint.com
📍 Address:- Sardar Patel Bhawan, Patna, IN